General Terms and Conditions of Sales

1. General Prevalence The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.

2. Product Specific Rules & Prepayment Unless the specific product description, online checkout page, or formal offer states otherwise (such as for prepaid support packs, which are non-refundable and subject to specific expiration timeframes), the standard payment terms below shall apply.

3. Invoicing and Late Payments Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, ASK CONSULTORES SAS reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. ASK CONSULTORES SAS will be authorized to suspend any provision of services without prior warning in the event of late payment.

4. Debt Recovery If a payment is still outstanding more than sixty (60) days after the due payment date, ASK CONSULTORES SAS reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.

5. Taxes and Withholding at Source Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can ASK CONSULTORES SAS become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to ASK CONSULTORES SAS in its entirety and does not include any costs relating to the legislation of the country in which the client is located.

6. Liability and Obligations ASK CONSULTORES SAS undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results (obligation de moyens). ASK CONSULTORES SAS cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.

7. Claims and Notifications In order for it to be admissible, ASK CONSULTORES SAS must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.

8. Applicable Law and Jurisdiction All our contractual relations will be governed exclusively by Colombian law.